If the zxearn app won't open or keeps crashing midway, start by checking a few common things:
Step 1 — Force close the app. Go to your phone's settings, find the zxearn app, tap "Force Stop", then relaunch it.
Step 2 — Check for updates. On Android, visit the official zxearn site to check if a newer APK is available. On iOS, check the App Store or TestFlight. Older versions can sometimes cause certain features to stop working or the app to crash.
Step 3 — Clear the cache. Settings → Apps → zxearn → Storage → tap "Clear Cache". This removes outdated data without affecting your login details.
Step 4 — Restart your phone. If your phone has been running for a long time, memory issues can cause the app to crash.
Step 5 — Reinstall the app. If none of the above works, uninstall the app and download a fresh copy from the site. That usually fixes everything.
If the issue persists, contact us via live chat with your phone model and Android version — our support team will assist you directly.
Deposits to zxearn from bKash, Nagad, or Rocket typically Within 1 to 5 minutes Credited to your account. During peak hours (7–10 PM), it may take up to 15 minutes.
What to do if it still hasn't arrived after 15 minutes:
First, open your bKash or Nagad app and confirm that the payment was successful — check whether it shows "সফল" or "Success". If it shows successful but the funds haven't appeared in zxearn, contact live chat with the following details: Transaction ID (TrxID), time of payment, amount, and which mobile banking service you used. The support team will manually verify this information — issues are typically resolved within 20–30 minutes.
If the payment shows "Failed," no amount has been deducted — please try again. If the amount was deducted but the payment still shows as failed, contact the customer care of your bKash/Nagad app as well.
Keep in mind: Double-check that you entered the correct zxearn payment number when making your deposit — recovering funds sent to the wrong number can be complicated.
Zxearn is set to Bangla by default for members in Bangladesh. If the language has changed or the app is displaying in a different language, here's how to fix it:
On the website: You will find a language selection icon or dropdown at the top right of the page or in the footer at the bottom. From there, select "Bangla" or "Bengali" — the entire site will switch to Bengali instantly.
On the app: Settings (gear icon) → Language → Select Bangla. Restart the app for the change to take effect.
While logged into your account: Profile → Account Settings → Language Preference → Bangla. This setting will be saved, so the next time you log in it will display in Bangla.
If the issue persists after changing the language, clear your browser cache or restart the app.
Find all zxearn promotions and bonus offers in one place — the top menu of the site "Latest Promotions" link. When you're logged in, you can see more personalized offers that aren't available to all members.
How often it updates: Regular offers are updated weekly. However, special event offers — such as World Cup, IPL, or Eid promotions — can change daily. Boosted odds offers on cricket match days typically go live a few hours before the match and expire quickly.
To stay in the loop: Install the app and keep push notifications on — you'll be notified as soon as a new offer goes live. To receive promotional emails or SMS, make sure those options are enabled during registration.
The validity period and terms for each offer are listed directly on the promotions page. Check the turnover requirements and expiry before claiming any bonus.
Zxearn is a platform licensed under an international gaming authority. Holding a license means the platform undergoes regular third-party audits, game outcomes are verifiably random, and member funds are kept in separate, protected accounts.
Technical Security: 256-bit SSL encryption is in place — the same standard used by the world's leading banks. Your login credentials, payment data, and personal information are encrypted at all times.
Payment security: Payments via bKash and Nagad are processed directly through registered gateways. Withdrawals are sent only to the registered payment number on your account — nowhere else.
Transparency: Winning rules, turnover requirements, withdrawal timeframes — everything is stated clearly on the page. No hidden terms.
If you're unsure, start with a small deposit and test a withdrawal — you'll build confidence in the platform yourself.
Withdrawing from zxearn is straightforward. The minimum withdrawal amount is ৳200।
Withdrawal steps:
1. Log in → Go to the Wallet or Cashier section → Select the "Withdraw" option.
2. Choose your payment method — bKash, Nagad, or Rocket. Enter the number you used when registering.
3. Enter the amount and confirm.
Time: Most withdrawals arrive via bKash or Nagad within 15 minutes to 1 hour. During peak hours or on weekends, it may take 2–3 hours. Large withdrawals (৳50,000+) require KYC verification — you'll need to provide a photo of your NID or passport.
Keep in mind: To withdraw bonus funds, you must meet the turnover requirements first. Once your wallet shows a "Withdrawable Balance", those funds are ready to cash out. If you run into any issues, share your transaction ID in live chat.
Zxearn offers two options for closing or pausing your account — a temporary break or permanent closure.
Temporary Break (Cooling-off): You can take a voluntary break of anywhere from 1 day to 6 months. During this period, logging in will not be possible. Go to Account Settings → Responsible Gaming → Break → Select Duration. You can also contact support and it will be activated within 24 hours.
Self-Exclusion: If you feel you need a longer break, self-exclusion is available from 6 months up to permanently. Once activated, it cannot be lifted before the period ends.
Permanent Account Closure: To permanently delete your account, email support@zxearn.best or let us know via Live Chat. Before submitting the request, make sure you've withdrawn all your balance — recovering funds after an account is closed can be complicated.
If you have any questions about the pause or closure process, our support team will help without any judgment.